Last updated:
This Distance Sales Agreement (the “Agreement”) is concluded electronically between Shofic, an online provider of digital social-media visibility services operating from Dubai, United Arab Emirates (the “Seller”), and the natural or legal person placing an order on shofic.com (the “Buyer”). The Seller can be reached at info@shofic.com and through the contact page on the site. The Buyer’s contact details are the email address and, where applicable, the account information provided during checkout.
The subject of this Agreement is the distance sale and performance of the digital service selected by the Buyer on the site, in accordance with the qualities, quantity and price displayed on the relevant service page and in the order summary. This Agreement covers the rights and obligations of the parties concerning ordering, payment, delivery, withdrawal, refunds and dispute resolution. It applies to every order placed on the site, whether as a guest or through a member account, and forms an integral whole with the Terms & Conditions and the Refund Policy.
The Services consist of social-media visibility and engagement packages — such as followers, likes and views — delivered to the public account, post or video identified by the Buyer through a link or username. The Services are purely digital: nothing physical is shipped, no software is installed, and no login credentials are required or accepted. Estimated start times, delivery speeds, quality descriptions and any refill guarantee applicable to a service are stated on its service page and form part of this Agreement for that order. The Seller does not promise any specific commercial or algorithmic outcome beyond the delivered quantities described.
The Buyer forms the order by selecting a service and package, entering the target link or username and a contact email, reviewing the order summary and confirming payment. The contract is concluded when the Seller’s system registers the payment confirmation and issues the order number. Before confirming, the Buyer has the opportunity to review and correct all order details; the Buyer is responsible for the accuracy of the link or username submitted, as delivery is made exactly to the target provided.
The service, package size, unit price and total price, including any applicable taxes and fees, are displayed in the order summary before payment. Prices are stated in US Dollars unless indicated otherwise; where a local currency equivalent is offered, the conversion shown at checkout applies. Payment may be made by the methods offered on the site — encrypted card payment, bank transfer or cryptocurrency — and is processed by specialized external payment providers over encrypted connections. The Seller does not store full card numbers, banking credentials or wallet private keys. An order enters processing only after the payment is confirmed; for bank transfers and crypto payments, confirmation may take longer depending on the network or bank.
Performance is digital and begins after payment confirmation, within the start window stated on the relevant service page. Delivery consists of supplying the ordered quantity to the public link or username submitted by the Buyer and is deemed complete when that quantity has been provided as described. The Buyer must keep the target account or content public and must not change the username or delete the content during delivery; otherwise delivery may be interrupted through no fault of the Seller. Where a service carries a refill guarantee, drops within the guarantee period are compensated by refill as stated on the service page.
If the Seller cannot start an order — for example because the service is discontinued or the target cannot be processed — the Buyer is notified and the full amount is refunded in accordance with the Refund Policy.
Distance-selling rules commonly grant consumers a right of withdrawal for a period after purchase. However, the Services under this Agreement are digital services whose performance begins, with the Buyer’s knowledge and approval, immediately or shortly after payment confirmation. By placing the order, the Buyer expressly requests immediate performance and acknowledges that, as permitted for services performed instantly in the digital environment, the right of withdrawal cannot be exercised once performance has begun.
Before performance begins, the Buyer may withdraw from the order free of charge and without giving reasons, by contacting support with the order number; in that case the full amount is refunded. Once performance has begun, withdrawal applies only to the portion of the order not yet performed, as detailed in Section 8.
Refunds under this Agreement follow the Refund Policy published on the site, which forms part of this Agreement. In summary: the full amount is refunded if an order cannot be started or if delivery does not begin within the stated start window; if an order is partially delivered and cannot continue, the undelivered portion is refunded proportionally; delivered portions are not refundable once supplied as described. Refunds are not owed where the failure results from the Buyer’s side — a wrong link or username, a target account made private during delivery, or a username changed mid-order. Natural fluctuations covered by a stated refill guarantee are remedied by refill rather than refund. Approved refunds are returned to the original payment method or, at the Buyer’s choice, to their account balance, within three to seven business days depending on the method.
The Buyer declares that they own or are authorized to promote the account or content submitted; that the information provided in the order is accurate; and that the Services will not be used for content that is unlawful or infringes the rights of third parties. The Buyer acknowledges that third-party platforms apply their own rules and that the Buyer is responsible for their own compliance with those rules. The Buyer must never share social-media passwords with the Seller; the Seller never requests them and delivery never requires them.
Complaints and requests regarding an order should first be addressed to Shofic support via the contact page or info@shofic.com, quoting the order number; requests are reviewed within twenty-four (24) hours on business days. This Agreement is governed by the laws of the United Arab Emirates, and disputes that cannot be resolved amicably are subject to the jurisdiction of the courts of Dubai, UAE. Where mandatory consumer-protection law of the Buyer’s country of residence grants the Buyer the right to apply to local consumer arbitration boards, authorities or courts, that right remains unaffected.
This Agreement, consisting of the sections above, enters into force electronically at the moment the Buyer confirms the order and payment is registered, and remains in force until the obligations of both parties for that order have been fulfilled. The order summary, the relevant service page and the site policies referenced in this Agreement are integral parts of it. The Buyer can access the current text of this Agreement on the site at any time, and the order confirmation email preserves the essential terms of the specific transaction. If any provision is held invalid, the remainder of the Agreement remains in effect.