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This Refund Policy explains when Shofic issues refunds for its digital social media services, when a refill is provided instead, and how to make a request. Because the services are digital and begin executing shortly after payment, refund rights are tied to whether delivery has started and whether we were able to deliver what the service page describes. This policy applies to all orders placed on shofic.com and forms part of our Terms and Conditions.
You are entitled to a full refund when an order cannot be started at all; when delivery does not begin within the start window stated on the service page and you choose a refund rather than continued waiting; when a service is discontinued or becomes unavailable before your delivery begins; or when we cancel your order for a reason not attributable to you. You may also cancel any order free of charge before delivery starts and receive the full amount back.
A full refund always means the full amount you paid for the affected order, including any taxes charged at checkout. Fees applied by your own bank, card issuer or crypto network on the original payment are outside our control and may not be recoverable.
If an order is delivered in part and cannot be completed — for example because the platform blocks further delivery or the service is withdrawn mid-order — the undelivered portion is refunded proportionally to the price paid. The delivered portion is not refundable once it has been supplied as described on the service page. We calculate the proportion using the quantity recorded at the start of the order against the quantity actually delivered.
For services that carry a refill guarantee, a drop in delivered quantity during the guarantee period is handled by refill, not refund: we restore the dropped amount free of charge, as stated on the relevant service page. A refund for a drop is considered only if a refill is attempted and cannot be completed within a reasonable time. Natural platform-side fluctuations within a service’s stated guarantee terms are therefore not a refund event on their own.
Orders may be canceled free of charge at any time before delivery starts, with a full refund. Once delivery has begun, cancellation applies only to the undelivered remainder, which is refunded proportionally under Section 3. Because the services are digital and performed promptly after payment, any statutory right of withdrawal ends when delivery begins, to the extent permitted for instantly performed digital services.
Refunds are not issued in the following situations: you supplied a wrong, broken or misspelled link or username, and delivery went to the target you submitted; the target account was made private, or the username or link was changed, before or during delivery; the target content was deleted during delivery; the drop falls within a service’s guarantee terms and is being handled by refill; or you simply changed your mind after the order was delivered as described. In these cases the service was performed, or could not be performed for reasons within your control, so the payment remains due.
If the target account becomes private or changes its username mid-delivery and is then restored, contact support: where possible we resume delivery of the remaining quantity instead of treating the order as forfeited.
Send your request through the contact page or by email to info@shofic.com, including your order ID, the email address used at checkout, and a short description of the issue. Screenshots of the target account or content help us verify the situation faster. Requests are reviewed within 24 hours, and we may ask follow-up questions where the facts are unclear. Approved amounts are confirmed to you by email before processing.
To keep reviews fair, refund requests should be submitted within 30 days of the order date, or within the guarantee period where the request relates to a drop covered by a refill guarantee. Requests submitted later are still reviewed, but delivery records may no longer be verifiable.
Approved refunds are returned to the original payment method. Processing normally takes 3 to 7 business days; the exact time depends on your bank, card issuer or crypto network, and card refunds may take an additional billing cycle to appear on your statement. Cryptocurrency refunds are sent to the originating wallet address at the equivalent value confirmed in the refund approval. Where you hold a Shofic account balance, you may instead choose to receive the refund as balance, which is applied immediately.
If an approved refund has not arrived within 10 business days, contact us with your order ID and we will trace the transaction with the payment provider until it is resolved.
Please contact us before opening a chargeback or payment dispute — most issues are resolved by support within one business day, which is faster than any dispute process. If a chargeback is opened while an order was delivered as described, we will present delivery evidence to the payment provider. Chargebacks filed to obtain services without paying are treated as payment fraud and lead to refusal of future orders. Nothing in this section limits your statutory rights to dispute genuinely unauthorized transactions.
We may update this Refund Policy from time to time; the version published on this page at the time you place an order is the one that applies to that order. If anything here is unclear, or your situation does not fit the cases above, contact us at info@shofic.com or through the contact page — refund questions are answered within 24 hours.