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Refill Request

If a covered service dropped, submit your order ID and we will top it up.

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Enter your order ID to check its current status.

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You can reach all of our support channels here — live chat, customer service, FAQ and the contact form. Pick the channel you need and we will get back to you shortly.

Shofic customer support team

Our Contact Information

For any questions, suggestions or support requests about Shofic, reach us through the details below.

Average response time: under 1 hour.

We're with you 24/7 whenever you need support

Send us a message and a real person replies — before or after your order. No ticket queues, no canned answers.

  • Replies from a real support team, not bots.
  • Support in English and Arabic.
  • Help before and after every order.

Send us a message

Average response time: under 1 hour.