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Refill Request

If a covered service dropped, submit your order ID and we will top it up.

Track Your Order

Enter your order ID to check its current status.

Do you need support?

Get free help from live chat and customer support, or browse the FAQ to find what you need quickly.

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Get in Touch

You can reach all of our support channels here — live chat, customer service, FAQ and the contact form. Pick the channel you need and we will get back to you shortly.

Shofic customer support team

Our Contact Information

For any questions, suggestions or support requests about Shofic, reach us through the details below.

Average response time: under 1 hour.

Which channel to use, and how fast each one answers

Live chat

Minutes, during Gulf daytime

The fastest path for a question about an order already placed — the agent can see the order from the number and answer without a back-and-forth.

WhatsApp

Minutes to an hour, around the clock

Best when you need to send a screenshot — a stalled counter, a payment receipt, the profile you want the order run against.

Email and the form below

A few hours

The right channel for anything that needs a written record: a refund request, an invoice, an agency enquiry about volume pricing.

What to put in the message

Support answers in Arabic, English and French. Whichever language you write in, three details turn the first reply into an answer instead of a request for more information:

  • The order number, if the order already exists. Without it the first reply is only ever a question.
  • The public link — the profile, post or video the order runs against. Never a password: we do not ask for one and cannot use one.
  • What you saw, in one line: the count stopped, the delivery looks slow, the payment went through but no order appeared.

Asked before ordering, not after

Do you need access to my account?

No, and there is no service on this site that does. A public username or a public link is the whole requirement. If any provider asks for a password, an email login or an admin invitation, that is the moment to close the tab — including us.

Can I talk to someone before I pay?

Yes, and it is the cheaper order of operations. Send the profile you want to grow and what you are trying to reach; the honest answer is sometimes that a smaller package, a different service, or nothing at all is the right call for that account right now.

Do you work with agencies and resellers?

Yes. Agencies order against client usernames without holding any client credentials, which is usually the reason they came looking. Write from the form below for volume pricing and invoicing — that conversation belongs in writing rather than in chat.

Who am I actually buying from?

Shofic Digital LTD. STI., registered in Istanbul, Türkiye. The company name and registered address are in the footer of every page, and the distance sales agreement names the same entity your card statement will. It is a fair thing to check before sending money to a site you have not used.

We're with you 24/7 whenever you need support

Send us a message and a real person replies — before or after your order. No ticket queues, no canned answers.

  • Replies from a real support team, not bots.
  • Write to us in your own language.
  • Help before and after every order.

Send us a message

Average response time: under 1 hour.